This Privacy Policy applies to all personal information collected by Solestial Design (“we”, “us” or “our”) via our website located at www.solestialdesign.com.au (“Website”).
1. What Information Do We Collect?
The personal information we collect depends on how you interact with our Website. This may include:
– Your contact details submitted via the Contact Us form.
2. Types of Information
The Privacy Act 1988 (Cth) (Privacy Act) defines different types of information, including Personal Information and Sensitive Information.
Personal Information
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether:
– the information or opinion is true or not; and
– the information or opinion is recorded in material form or not.
If information does not reveal your identity or allow your identity to be ascertained, it is generally not considered “Personal Information” under this policy.
Sensitive Information
Sensitive Information includes details about an individual’s:
– racial or ethnic origin
– political opinions or memberships
– religious or philosophical beliefs
– trade union or other professional memberships
– criminal record
– health information
We only use Sensitive Information:
– for the primary purpose for which it was collected;
– for a directly related secondary purpose;
– with your consent; or
– where required or authorised by law.
3. How We Collect Your Personal Information
We may collect your Personal Information in the following ways:
– When you submit information through our Website, related applications, or directly to us.
– Through the use of cookies on your device, which help us understand how you use the Website and personalise your experience. Cookies generally do not personally identify you.
– Where applicable, Sensitive Information will only be collected in accordance with this policy.
– We primarily collect information from you directly. If we receive information about you from a third party, we will take reasonable steps to inform you.
4. Purpose of Collection
We collect your Personal Information to:
– Provide you with the best possible service via our Website.
– Communicate with you about developments in our business.
We may share your Personal Information with trusted service providers who assist us in operating the Website. Your information may also be accessible to our support personnel in the ordinary course of maintaining our systems.
Direct Marketing
By using our Website, you consent to receiving direct marketing communications from us. These will only relate to services you would reasonably expect from us. We will not use Sensitive Information for direct marketing purposes.
All marketing communications will include an unsubscribe option to opt out at any time.
5. Security, Access and Correction
We store your Personal Information securely to protect it from unauthorised access, misuse, modification, or disclosure.
When we no longer require your information, we take reasonable steps to destroy, anonymise or de-identify it. Personal Information in client records is typically retained for up to 7 years to meet legal and record-keeping obligations.
Under the Australian Privacy Principles:
– You may request access to your Personal Information (APP 12).
– You may request corrections to inaccurate information (APP 13).
To make a request, please contact us using the details below.
6. Complaints Procedure
If you have a complaint about how we manage your Personal Information, please contact us using the details below.
Your complaint will be reviewed by Suneta Singh. We may seek further information from you to clarify your concerns.
If we agree your complaint is valid, we will work with you to resolve the issue. If you remain dissatisfied, you may escalate the matter to the Office of the Australian Information Commissioner.
7. Overseas Transfer
We do not disclose Personal Information to recipients outside Australia unless you specifically request it. If you instruct us to transfer your information overseas, please note those recipients are not bound by the Australian Privacy Principles and we cannot guarantee how your information will be handled.
8. GDPR
The European Union General Data Protection Regulation (GDPR) may provide additional rights to individuals in Europe.
However, our Website does not specifically target or monitor individuals in the European Union. As such, the GDPR does not apply to our operations.
9. How to Contact Us About Privacy
For any questions, access requests, or privacy complaints, please contact us at:
Solestial Design
📧 enquiries@solestialdesign.com.au